At juan368, your privacy matters. This Privacy Policy explains what personal data we collect, why we collect it, how we use it, and the rights you have under Philippine law.
These highlights summarise our key privacy commitments. Please read the full policy below for complete details on how juan368 handles your personal information.
juan368 processes all personal data in full compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and the implementing rules issued by the National Privacy Commission (NPC).
All data transmitted between your device and juan368 is protected using industry-standard TLS encryption. Sensitive account data is stored using strong encryption at rest, with access restricted to authorised personnel only.
As a data subject under Philippine law, you have the right to access, correct, and request deletion of your personal data held by juan368. We honour all valid data subject requests within the timeframes required by law.
juan368 does not sell, rent, or trade your personal information to third parties for their own marketing purposes. Data shared with third parties is limited to what is strictly necessary for platform operations and legal compliance.
juan368 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law, including PAGCOR regulations and anti-money laundering record-keeping requirements.
In the unlikely event of a personal data breach that poses a real risk to your rights and freedoms, juan368 will notify the National Privacy Commission and affected players within the timeframes prescribed by the Data Privacy Act of 2012.
Summary: This Privacy Policy describes how juan368 ("we," "us," "our") collects, uses, stores, and protects the personal information of players and visitors ("you," "your") who access the juan368 platform at juan368.app. By registering an account or using the Platform, you acknowledge that you have read and understood this Privacy Policy. This Policy is to be read together with our Terms & Conditions.
juan368 is committed to protecting the privacy and personal data of all individuals who interact with our platform. This Privacy Policy has been prepared in accordance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and the issuances of the National Privacy Commission (NPC).
This Policy applies to all personal data collected through the juan368 website at juan368.app, our mobile-optimised platform, customer support channels, and any other touchpoints through which you interact with juan368. It covers data collected from registered players, prospective players, and general visitors to the Platform.
We encourage you to read this Policy carefully. If you have questions about how juan368 handles your personal data, please refer to Section 14 for contact details.
For the purposes of the Data Privacy Act of 2012, juan368 acts as the Personal Information Controller (PIC) in respect of the personal data it collects and processes through the Platform. juan368 determines the purposes and means of processing your personal data and is responsible for ensuring that such processing is carried out lawfully, fairly, and transparently.
juan368 has designated a Data Protection Officer (DPO) who is responsible for overseeing compliance with this Policy and applicable data privacy laws. You may contact the DPO using the details provided in Section 14 of this Policy.
juan368 collects the following categories of personal data, depending on how you interact with the Platform:
juan368 does not intentionally collect sensitive personal information (as defined under the Data Privacy Act) unless strictly required for identity verification or legal compliance purposes, in which case such data is handled with heightened security measures.
juan368 collects personal data through the following means:
juan368 uses the personal data it collects for the following purposes:
| Purpose | Data Used |
|---|---|
| Account registration & management | Identity, contact, and registration data |
| Age & identity verification (KYC) | Identity data, government ID details |
| Processing deposits & withdrawals | Financial data, identity data |
| Providing gaming services | Account data, technical & usage data |
| Customer support | Contact data, communications data |
| Fraud prevention & security | Technical data, financial data, identity data |
| Anti-money laundering compliance | Identity data, financial data, transaction history |
| Responsible gaming monitoring | Gaming activity data, responsible gaming data |
| Platform improvement & analytics | Technical & usage data, cookie data |
| Marketing & promotions (with consent) | Contact data, gaming preferences |
| Legal & regulatory compliance | All categories as required by law |
juan368 will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your consent or establishing another lawful basis for processing.
Under the Data Privacy Act of 2012, juan368 processes your personal data on the following legal bases:
juan368 does not sell, rent, or trade your personal data. We may share your data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:
Third-party companies that provide services on our behalf, including KYC and identity verification providers, payment processors (GCash, PayMaya, Philippine banks), IT infrastructure and cloud hosting providers, customer support platform providers, and fraud detection and cybersecurity services. These providers act as Personal Information Processors under the Data Privacy Act and are contractually bound to process your data only on juan368's instructions and in accordance with applicable law.
juan368 may disclose personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), the Bureau of Internal Revenue (BIR), or other Philippine government authorities where required by law, court order, or regulatory directive. Such disclosures are made only to the extent required and in accordance with applicable legal procedures.
In the event of a merger, acquisition, or sale of all or part of juan368's business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and any material changes to this Privacy Policy that may result.
juan368 may share your data with other third parties where you have given your explicit consent to such sharing.
What we do not do: juan368 does not share your personal data with third-party advertisers, data brokers, or marketing companies for their own independent use. We do not transfer your personal data outside the Philippines except where strictly necessary for the operation of our platform and subject to appropriate safeguards.
juan368 uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files stored on your device when you visit the Platform. We use the following types of cookies:
You can manage cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the juan368 Platform. juan368 does not use third-party advertising or behavioural tracking cookies.
juan368 retains your personal data for as long as necessary to fulfil the purposes described in this Policy, or as required by applicable Philippine law. The following general retention periods apply:
Upon expiry of the applicable retention period, juan368 will securely delete or anonymise your personal data in accordance with our data disposal procedures.
juan368 implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, loss, or destruction. Our security measures include:
While juan368 takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for keeping your account credentials confidential and for notifying juan368 immediately if you suspect any unauthorised access to your account.
Under the Philippine Data Privacy Act of 2012, you have the following rights in relation to your personal data held by juan368:
Request a copy of the personal data juan368 holds about you and information about how it is processed.
Request correction of inaccurate, incomplete, or outdated personal data in your juan368 account.
Request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations.
Object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
Request that juan368 suspend processing of your personal data pending resolution of a dispute about its accuracy or lawfulness.
Claim compensation for damages sustained as a result of inaccurate, incomplete, outdated, or unlawfully obtained personal data.
To exercise any of these rights, please contact juan368's Data Protection Officer using the details in Section 14. We will respond to all valid data subject requests within thirty (30) days of receipt, or within such other period as may be prescribed by the NPC. We may need to verify your identity before processing your request.
If you are not satisfied with juan368's response to your data subject request, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.
21+ Only. The juan368 Platform is strictly intended for individuals who are 21 years of age or older. juan368 does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under 21, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on juan368, please contact us immediately using the details in Section 14.
juan368 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. The most current version of this Policy will always be available at juan368.app/privacy-policy, with the effective date clearly indicated at the top of the page.
Where changes are material — for example, where we introduce a new purpose for processing your data or a new category of data sharing — juan368 will notify registered players via email or in-platform notification at least seven (7) days before the changes take effect. Your continued use of the Platform after the effective date of any amendment constitutes your acknowledgement of the revised Policy.
If you have any questions, concerns, or requests relating to this Privacy Policy or juan368's handling of your personal data, please contact our Data Protection Officer:
We aim to acknowledge all privacy-related enquiries within two (2) business days and to resolve them within thirty (30) days. If you are not satisfied with our response, you may escalate your complaint to the National Privacy Commission (NPC) of the Philippines, which is the supervisory authority responsible for enforcing the Data Privacy Act of 2012.
From slots and bingo to live casino and virtual sports — juan368 is built for Filipino players who want a secure, PAGCOR-regulated gaming experience. GCash and PayMaya deposits accepted. For players 21 and older.
21+ only. Play responsibly. Gambling is addictive. Know when to stop.